Privacy Policy

01Introduction

Welcome to the ZELCO Loyalty Rewards Platform (“Platform”). This Privacy Policy explains how ZELCO (“we,” “our,” or “us”) collects, uses, stores, shares, and protects your information when you use our mobile application, website, administrative panel, and related services.

The Platform is designed for Carpenters and Dealers to participate in loyalty and reward programs, scan QR codes, earn and track reward points, view wallet balances, redeem rewards, and receive relevant updates.

By accessing or using the Platform, you acknowledge that your information will be handled in accordance with this Privacy Policy.

02Information We Collect

2.1Personal and Account Information

Depending on your role and how you use the Platform, we may collect:

Full name
Mobile number
Residential or business address, where applicable
Dealer business name and location, where applicable
User role, registration details, and account status
Other information you provide during registration or while using the Platform

2.2Authentication and Security Information

We may collect and process information related to your login, authentication, account verification, access permissions, and security activities to protect your account and the Platform.

2.3Loyalty and Transaction Information

When you use the loyalty program, we may collect:

QR code scans and manually entered codes
Product or transaction details associated with reward eligibility
Reward points earned, credited, adjusted, or redeemed
Wallet balances and reward ledger entries
Redemption requests and their status
Payment or fulfillment status associated with redemptions
Relevant transaction history and audit records

2.4Device and Technical Information

We may collect certain technical information necessary to operate, maintain, and secure the Platform, such as device information, application usage details, diagnostic information, and technical logs, where applicable.

2.5Communications and Preferences

We may collect information relating to your notification preferences, messages received through the Platform, promotional content interactions, and communications with our support or administrative team.

03How We Use Your Information

We may use your information to:

Register, verify, and manage user accounts.
Authenticate users and control access based on their roles.
Operate the loyalty and rewards program.
Validate QR code scans and manually entered codes.
Calculate, credit, adjust, and maintain reward points.
Display wallet balances, reward history, and leaderboards.
Process and manage reward redemption requests.
Coordinate and record manual payment or reward fulfillment activities.
Send important account updates, notifications, and promotional communications.
Provide customer support and respond to inquiries.
Detect suspicious activity, prevent misuse, and maintain platform security.
Maintain operational records, audit logs, and transaction histories.
Improve the Platform and its features.
Comply with applicable legal and regulatory requirements.

04How We Share Your Information

We do not share your personal information except as described in this Privacy Policy or as otherwise permitted by applicable law.

4.1Authorized Administrators

Authorized administrators may access relevant information to manage registrations, verify accounts, oversee loyalty activities, review reward transactions, manage redemption requests, and perform other authorized administrative functions.

4.2Service Providers

We may share relevant information with trusted service providers that help us operate, maintain, secure, or support the Platform. Such providers may process information on our behalf and are expected to handle it appropriately.

4.3Legal and Regulatory Requirements

We may disclose information when required by applicable law, regulation, legal process, or a lawful request from a competent authority, or when necessary to protect our rights, users, or services.

4.4Business Transfers

If our business or the Platform is involved in a merger, acquisition, restructuring, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

05QR Codes, Rewards, and Wallet Records

The Platform may use QR code scans, manually entered codes, and related transaction information to determine reward eligibility and maintain accurate loyalty records.

Your reward points, wallet balance, and transaction history may be recorded in a digital ledger. These records help us track points earned, adjustments made, redemption requests, and other activities related to the loyalty program.

Access to this information may be restricted according to your account role and the Platform’s permissions.

06Redemptions and Manual Payments

The Platform may allow eligible users to request reward redemptions. Redemption requests and their status may be recorded and reviewed by authorized personnel.

Where payment or reward fulfillment is handled manually, relevant information may be used to coordinate, verify, approve, and record the process. The availability of a redemption feature does not necessarily mean that payments are automatically processed through the Platform.

07Notifications and Promotional Content

We may send notifications relating to account activity, reward points, wallet balances, redemption status, program updates, and other relevant information.

The Platform may also display promotional banners, videos, offers, or other marketing content.

Where required by applicable law, we will provide appropriate choices regarding promotional communications. Essential service-related notifications may still be sent when necessary to operate your account or the Platform.

08Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, role-based permissions, authentication mechanisms, and monitoring of relevant activities.

However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure. We cannot guarantee absolute security of your information.

09Data Retention

We retain personal information for as long as reasonably necessary to provide the Platform, manage user accounts, maintain loyalty and transaction records, resolve disputes, enforce our agreements, and comply with applicable legal obligations.

When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable retention requirements.

10Account Deletion

Carpenters can delete their account directly within the app at any time.

Once an account is deleted, we may delete or anonymize the associated personal information, subject to the retention requirements described in the Data Retention section.

11Your Privacy Rights and Choices

Depending on applicable law, you may have rights concerning your personal information, including the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally applicable.
Delete your account directly within the app (available to Carpenters).
Raise concerns about how your information is processed.
Withdraw consent where processing is based on consent, subject to applicable legal and operational requirements.
Request information about the handling of your personal data.

To exercise applicable rights or raise a privacy concern, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before responding to certain requests.

12Children’s Privacy

The Platform is intended for eligible adult Carpenters, Dealers, and authorized users. It is not intended for children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13Third-Party Services and External Links

The Platform may use third-party services or contain links to external websites or services. These third parties may have their own privacy policies and data-handling practices.

We encourage you to review the applicable privacy policies of third-party services before providing your information. We are not responsible for the privacy practices of third-party services except where required by applicable law.

14Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Platform, our information-handling practices, or applicable legal requirements.

Any updated version will be published through the Platform or another appropriate channel, together with a revised “Last Updated” date. Your continued use of the Platform after an update will be subject to the revised Privacy Policy, to the extent permitted by applicable law.